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This website has information on Hawaii hotels’ COVID-19 health & safety protocols.

Our commentary on the Doubletree Hilton Alana Waikiki COVID-19 Health & Safety Protocols

The State of Hawaii issued an emergency proclamation on November 23, 2020 requiring hotels to publish their COVID-19 Health & Safety plans and submit it to the state’s Hawaii Tourism Authority (“HTA”). Below is our commentary on each hotel’s COVID-19 Health & Safety Plans they way they appear on the HTA website so that guests and hospitality workers have a better understanding of these plans.

As of 1/5/21, the protocol document for Doubletree Alana Waikiki posted on the HTA website is just two pages long. The first page refers readers to two other documents which are not on the HTA’s site but are made available through a link.

We looked at the document posted on the HTA’s website and the two protocol documents it links to on its first page, and considered those three documents together to be Doubletree Alana Waikiki’s “protocols” for purposes of this critique. We found that the protocols did not include:

Any commitment to inform workers or hotel guests of COVID-positive cases among co-workers or other guests with whom they may have been in contact.
In fact, the protocols do not mention contact tracing at all.
Testing of employees or guests in any form at any time upon or after arrival at the property.
How paid sick leave for COVID-related issues will be handled.
Whether or not the employer will provide any PPE to employees or guests, and if so, what will be provided.

It is unclear from these protocols whether Doubletree Alana Waikiki will use tools such as contact tracing, temperature checks, incentives for employees not to come to work sick or the provision of standardized PPE to promote public health.

Check the HTA site to see if updated protocols are posted.

Hotel Inspections

Hotel workers have been preparing for the reopening of the tourism economy by conducting hotel inspections. See our inspection reports below:

Doubletree Hilton Alana Waikiki inspection – September 10, 2020

Do you work at the Doubletree Hilton Alana Waikiki?

Leave a review below. Based on your observations, has your employer followed COVID-19 health and safety protocols? (e.g. is hand sanitizer and personal protective equipment provided? How much training did you receive on these health and safety protocols?)

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Jedi

So let’s start off your saying I love the front desk glass as it covers almost all the front and I don’t have to worry about these coughing guest. We need more staff as we have to deal with allot of issues were we can’t deliver anything or guest have to come down to get things for themselves. I have to constantly move guest because issues in rooms and none to fix them at the time it happens. I love that everyone gets temperature checked including the restaurant below us . Food should be allot better for employees. I think they are cutting it cheap for us. Other then that I don’t see to much negative except we need help from housekeeping and engineer. A night valet would be nice too. Social distance is practiced in my experience and they offer plenty of sanitizer and wipes for everyone. Hotel just needs to be a little more organized that’s all.
- Job Title (e.g., server): Front desk
- Job Department (e.g., food & beverage): Front desk
5 months ago
Jung min Kim

Understand occupancy is low but hotel re open for business. We should service and Aloha to guest same like before. We have limited employees there are not enough service also there are lot of complained no daily room service. Guests is not wearing mask a lot in the lobby. We need more to keep safety protocols and social distance.
- Job Title (e.g., server): Guest service
- Job Department (e.g., food & beverage): Front desk
5 months ago
Aina

Pros:
1) All workers are required to do a daily temperature check.
2) When we asked for more plexiglass covering the entire Front Desk before re-opening, they actually did and I feel a lot safer with the new plexiglass.
3) There are signs in public areas requiring guests to wear masks.
4) There are floor signs encouraging social distancing in public areas, fitness center, and pool area.
5) For guests with no masks, we give courtesy masks. Those who do not wish to comply, the management agrees they would not be allowed to stay here.
6) There are hand sanitizer and Lysol wipe stations in public areas.

Cons:
1) For guests who break quarantine, Security would give them multiple warnings, but never actually report the incident to HPD. (I’m assuming to avoid writing police report, as I’ve heard some say this).
2) As with the Tree’s restaurant, they have not done anything to ensure worker safety. I am hoping before we reopen the restaurant, they resolve that issue.
3) There is no protocol for when a worker gets COVID-19 at work; there is no sick leave regarding COVID-19, no contact tracing in place, and lack of encouragement to stay home if sick.
4) Guests do not get temperature check, and we base our screening only from the Safe Travels Hawaii QR code.
5) For the first month of re-opening, the hotel was not requiring rooms to be quarantined. As soon as the guests checked out, Housekeeping went in right away to clean the rooms. Recently, they try to give the room a 24-hour quarantine period before any Housekeeper goes inside. Although, there is no way to check for accountability.
7) We currently do not have signage advising the maximum occupancy in our fitness center and pool area.
8) Guest Service Agents are advised to recycle room keys.
9) Once I called DOH but they sent HPD instead to answer some guest questions regarding quarantine. I was investigated because of that call.
- Job Title (e.g., server): Guest Service Agent
- Job Department (e.g., food & beverage): Front Office
5 months ago

Hawaii Workers Against Covid

Information on Hawaii hotels’ COVID-19 health & safety protocols

DoubleTree by Hilton Hotel Alana Waikiki

DoubleTree by Hilton Hotel Alana Waikiki

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