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This website has information on Hawaii hotels’ COVID-19 health & safety protocols.

Our commentary on The Kahala Hotel’s COVID-19 Health & Safety Protocols

The State of Hawaii issued an emergency proclamation on November 23, 2020 requiring hotels to publish their COVID-19 Health & Safety plans and submit it to the state’s Hawaii Tourism Authority (“HTA”). As of 2/5/21, the protocols posted for the Kahala Resort on the HTA’s webpage were 11 pages long. Among other things:

Kahala’s protocols include daily temperature checks for all employees at the start of each shift. They also make clear that employees with temperatures above 100.4°F are directed to go home and seek appropriate medical care, and that they will not be allowed entry to the property.
The hotel’s protocols require guest temperature checks and health screening forms at check-in as well as before using the fitness center, before eating at restaurants, and at registration for catering and banquet events.
Kahala committed to providing masks to every employee, as well as gloves to those whose job responsibilities require them – something all employers ought to do. The protocols specifically note that housekeepers, employees working with food, and those handling cash must wear gloves.
The hotel’s commitment to provide PPE goes beyond just employees; the protocols state “If guests don’t have a mask the hotel will provide one.”
The protocols provide clear capacity limits for areas of the hotel such as the hot tub, business center, spa suite, fitness center areas, and elevators, as well as capacity limits for meetings.

Check the HTA site to see if protocols are updated.

Hotel Inspections

Hotel workers have been preparing for the reopening of the tourism economy by conducting hotel inspections. See our inspection reports below:

The Kahala Hotel inspection – September 18, 2020

Do you work at The Kahala?

Leave a review below. Based on your observations, has your employer followed COVID-19 health and safety protocols? (e.g. is hand sanitizer and personal protective equipment provided? How much training did you receive on these health and safety protocols?)

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Anonymous

Kahala resort does not have room cleaning daily. And there is not enough supplies and workers back at this hotel. We talked to some workers and it is sad that Kahala Resort is not bringing more workers back to work.
2 years ago
Charlotte Murphy

While I am proud of The Kahala’s ongoing collaboration with employees for safety in the workplace, in light of recent events, it is clear to me that PBX operators are an important part of ensuring an efficient and timely response to an emergency, hence safety. For a guest, when an emergency arises often times the hotel operator is the first point of contact. PBX operators are trained in emergency protocols. A caller has the undivided attention of the PBX operator while he/she gives information and direction. They are well positioned to ensure a timely response. Having appropriate staffing of PBX operators provides security and expected prompt response/service for our guests, from emergencies, to directing calls for patronage to our restaurants, bars, salons, or retail stores. I have experienced the frustration of businesses not answering calls or being put on hold, from across the spectrum. I feel The Kahala should ensure prompt and dependable call responses for restaurant reservations or for any of these reasons. For restaurant reservations, prompt call response ensures all reservations are captured and secured. At this point wait times should be minimal. We all feel the current surge in business already. The Kahala has a reputation for excellence that I feel cannot be compromised. The Pandemic response should not jeopardize that legacy. I am a proud employee of my hotel and want our legacy intact when we put this behind us. While I understand it, I don’t feel our guests and the community will tolerate the Hotel initiated Pandemic cut backs that compromise service for much longer. I would like to see us be ahead of the curve by being pro-active and prepared for the pent-up demand of visitors to Hawaii. The Kahala has our legacy to protect and continue, untarnished. I’d like to see better staffing of our PBX operators and bring back Restaurant Reservationists. The time is now!
2 years ago
Anonymous

We have an ongoing grievances regarding Store Room workload issue, Manager doing workers job instead of giving an opportunity to another worker but the management refused to add more staff to work. Also we have a grievance about PBX and how it affects when there’s a active shooter incident happened. Union asked to bring back all PBX workers but the management are still refused, only one PBX worker doing the job for seven days. This is frustrating.
2 years ago
charlotte murphy

The Plumeria Cafe was not prepared for the busy Valentines Day. Staffing was not sufficient, as well as Safety Protocols being enforced. After a group of employees delegated the Food and Beverage Director, staffing was addressed and protocols were improved. Another Cashier was scheduled and a short shift hostess added as well. A new designated area was implemented for intake for tracing info and temperature reading, creating more distancing.
Work loads were addressed and additional training offered. Employee management collaboration promised. We will monitor the progress of these promises. Stay tuned!
2 years ago
Joy

Workers are thankful having the victory for Laundry, we won back the seniority scheduling from cross utilizing schedule by classification.
2 years ago
CHARLOTTE MURPHY

To their credit our owners and management at The Kahala Resort have been collaborating with employees to insure the safety of our guests as well as workers. Safe workers equals safe guests. Our collaboration started early on, making us the only hotel to do so for many, many months. Therefore we are on point in reaching the mutual goals we set for ourselves. The process took a lot of work and time. I’m proud of our workers and the Hotel management for setting the standard for Hawaii. Travelers can be assured that high standards and commitment to safety are being practiced. Maintaining proper staffing results in the excellence of service that guests at Kahala expect. Wether at the pool, restaurant or enjoying any of our guest services. Daily room cleaning is provided while observing High standards for safety protocols. I hope the work we have done here will inspire other Hotel owners to collaborate with workers, insure that guests services are not compromised, like providing daily room cleaning. It is a challenge to maintain consistency, to adapt to the ever- changing guidelines, business forecasts, and guests expectations, so we’re all open for improvement. Therefore a blank star, 4 out of 5, to keep room for that improvement. Again, SAFE WORKERS=SAFE GUESTS=SAFE HAWAII. It’s a win, win, win. E KOMO MAI
2 years ago
Carmelita R Melegrito

As an employee and one of the Worker’s Safety Committee team member, I am confident that the Hotel is safe. Management and workers are taking the safety protocols and measures seriously. We are also encouraging everyone to cooperate.
2 years ago
Lyn

Spent the weekend at the Kahala and the staff goes above and beyond to be safe. I would t stay anywhere else right now….
2 years ago
Julie Kuwaye

Our staff has had prior Covid-19 training, are kept to strict guidelines, and are provided with proper PPE in preventing the spread of Covid. We also communicate to guests of the hotel our standards and government mandates to follow. I, as an employee (in the frontlines) feel very safe at work.
2 years ago

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Information on Hawaii hotels’ COVID-19 health & safety protocols

Kahala Hotel & Resort

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