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This website has information on Hawaii hotels’ COVID-19 health & safety protocols.

Our commentary on The Kahala Hotel’s COVID-19 Health & Safety Protocols

The State of Hawaii issued an emergency proclamation on November 23, 2020 requiring hotels to publish their COVID-19 Health & Safety plans and submit it to the state’s Hawaii Tourism Authority (“HTA”). As of 2/5/21, the protocols posted for the Kahala Resort on the HTA’s webpage were 11 pages long. Among other things:

Kahala’s protocols include daily temperature checks for all employees at the start of each shift. They also make clear that employees with temperatures above 100.4°F are directed to go home and seek appropriate medical care, and that they will not be allowed entry to the property.
The hotel’s protocols require guest temperature checks and health screening forms at check-in as well as before using the fitness center, before eating at restaurants, and at registration for catering and banquet events.
Kahala committed to providing masks to every employee, as well as gloves to those whose job responsibilities require them – something all employers ought to do. The protocols specifically note that housekeepers, employees working with food, and those handling cash must wear gloves.
The hotel’s commitment to provide PPE goes beyond just employees; the protocols state “If guests don’t have a mask the hotel will provide one.”
The protocols provide clear capacity limits for areas of the hotel such as the hot tub, business center, spa suite, fitness center areas, and elevators, as well as capacity limits for meetings.

Check the HTA site to see if protocols are updated.

Hotel Inspections

Hotel workers have been preparing for the reopening of the tourism economy by conducting hotel inspections. See our inspection reports below:

The Kahala Hotel inspection – September 18, 2020

Do you work at The Kahala?

Leave a review below. Based on your observations, has your employer followed COVID-19 health and safety protocols? (e.g. is hand sanitizer and personal protective equipment provided? How much training did you receive on these health and safety protocols?)

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charlotte murphy

The Plumeria Cafe was not prepared for the busy Valentines Day. Staffing was not sufficient, as well as Safety Protocols being enforced. After a group of employees delegated the Food and Beverage Director, staffing was addressed and protocols were improved. Another Cashier was scheduled and a short shift hostess added as well. A new designated area was implemented for intake for tracing info and temperature reading, creating more distancing.
Work loads were addressed and additional training offered. Employee management collaboration promised. We will monitor the progress of these promises. Stay tuned!
- Job Title (e.g., server): Server
- Job Department (e.g., food & beverage): Hokus
4 weeks ago
Joy

Workers are thankful having the victory for Laundry, we won back the seniority scheduling from cross utilizing schedule by classification.
- Job Title (e.g., server): Housekeeper
- Job Department (e.g., food & beverage): Housekeeping
4 weeks ago
CHARLOTTE MURPHY

To their credit our owners and management at The Kahala Resort have been collaborating with employees to insure the safety of our guests as well as workers. Safe workers equals safe guests. Our collaboration started early on, making us the only hotel to do so for many, many months. Therefore we are on point in reaching the mutual goals we set for ourselves. The process took a lot of work and time. I’m proud of our workers and the Hotel management for setting the standard for Hawaii. Travelers can be assured that high standards and commitment to safety are being practiced. Maintaining proper staffing results in the excellence of service that guests at Kahala expect. Wether at the pool, restaurant or enjoying any of our guest services. Daily room cleaning is provided while observing High standards for safety protocols. I hope the work we have done here will inspire other Hotel owners to collaborate with workers, insure that guests services are not compromised, like providing daily room cleaning. It is a challenge to maintain consistency, to adapt to the ever- changing guidelines, business forecasts, and guests expectations, so we’re all open for improvement. Therefore a blank star, 4 out of 5, to keep room for that improvement. Again, SAFE WORKERS=SAFE GUESTS=SAFE HAWAII. It’s a win, win, win. E KOMO MAI
- Job Title (e.g., server): Server
- Job Department (e.g., food & beverage): Hokus
3 months ago
Carmelita R Melegrito

As an employee and one of the Worker’s Safety Committee team member, I am confident that the Hotel is safe. Management and workers are taking the safety protocols and measures seriously. We are also encouraging everyone to cooperate.
- Job Title (e.g., server): Housekeeper
- Job Department (e.g., food & beverage): Housekeeping
3 months ago
Lyn

Spent the weekend at the Kahala and the staff goes above and beyond to be safe. I would t stay anywhere else right now….
4 months ago
Julie Kuwaye

Our staff has had prior Covid-19 training, are kept to strict guidelines, and are provided with proper PPE in preventing the spread of Covid. We also communicate to guests of the hotel our standards and government mandates to follow. I, as an employee (in the frontlines) feel very safe at work.
- Job Title (e.g., server): Server
- Job Department (e.g., food & beverage): Food and beverage
4 months ago

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Information on Hawaii hotels’ COVID-19 health & safety protocols

Kahala Hotel & Resort

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