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This website has information on Hawaii hotels’ COVID-19 health & safety protocols.

Our commentary on the Moana Surfrider COVID-19 Health & Safety Protocols

The State of Hawaii issued an emergency proclamation on November 23, 2020 requiring hotels to publish their COVID-19 Health & Safety plans and submit it to the state’s Hawaii Tourism Authority (“HTA”). Below is our commentary on each hotel’s COVID-19 Health & Safety Plans they way they appear on the HTA website so that guests and hospitality workers have a better understanding of these plans.

Regarding the COVID-19 protocols for Moana Surfrider posted on the HTA website as of 1/5/21:

There is no mention of contact tracing. Guests and workers reading these protocols will be left with no information about whether the hotel will collect the information that would be needed to determine who a sick guest or worker was exposed to. They also will not know if the hotel will inform them if someone they were in contact with a person who tests positive for Covid-19.
The protocols have no discussion about whether guests or employees will be subject to any form of testing whatsoever, including temperature checks, upon or any time after arrival at the property. Guests and workers will not know from reading these protocols whether the hotel intends to make use of this basic safety measure.
The document contains no protocols about what the hotel or its workers or its guests should do in the event a guest or a worker shows COVID symptoms.
There is no discussion about how any of the protocols will be enforced. What will the hotel do if guests refuse to wear masks in public places? Whose job will it be to enforce these rules?

Check the HTA site to see if updated protocols are posted.

Hotel Inspections

Hotel workers have been preparing for the reopening of the tourism economy by conducting hotel inspections. See our inspection reports below:

Do you work at the Moana Surfrider?

Leave a review below. Based on your observations, has your employer followed COVID-19 health and safety protocols? (e.g. is hand sanitizer and personal protective equipment provided? How much training did you receive on these health and safety protocols?)

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Anonymous

The workers in many departments have continued to fight workload issues by continually pushing management to add more workers. Recently added to the schedule 2 additional engineers; and 4 additional in housekeeping dept.
Great job Worker Power
2 weeks ago
Anonymous

When it’s busy especially on the weekends guests are walking around too freely WITHOUT WEARING MASKS. It’s so annoying that there is such a HUGE lack of enforcement and responsibility on the hotel’s part when security does “decide” to surface and take a stroll in the courtyard to only say NOTHING to the obvious!! Guests sitting in the rocking chairs on their phones or reading books, NO MASKS. Just ecause they have a beverage container near them doesn’t not mean they can just sit there freely but THIS IS WHAT THEY DO! UNLESS YOU ARE NOT PHYSICALLY EATING, YOU ARE SUPPOSED TO HAVE A MASK ON WHILE ON PROPERTY AT ALL TIMES. If you are “sitting” and have a beverage then sip and mask back up! But no, these people sometimes sit for long periods of time like this and security is useless as they walk right past them! Guests also bring laptops and sit for hours working with the same untouched beverage container….MASKLESS because they are “working”. But I’m FORCED to wear one and follow the rules as an employee or face severe consequences????
2 weeks ago
Anonymous

We need valet services back. Guests that have dinner and or tea reservations are not told ahead of time that there in no valet and then it makes them late. Dining desk reservations SUCK as people’s calls get transfered all over the place and often can’t get connected….and this problem is getting worse and worse.
4 weeks ago
Anonymous

Through worker pushback on workload, engineering department added 4 additional 5 day schedules
4 weeks ago
Anonymous

Plenty Guests at Moana are still refusing to wear masks and no security is stationed in the lobby to address it.
4 weeks ago
Anonymous

There is no mask enforcement when it’s busy. A handful of employees that work the courtyard/pool are not enforcing people walking around freely. Still ONLY bathroom in operation with out a room key is just the snack bar restrooms.
4 weeks ago
Anonymous

I am an employee of the Moana Surfrider. When I returned to work, the company said that check out rooms would not be serviced or entered until 24 hours after check out due to Covid restrictions. However I’ve noticed that lately they are cleaning rooms and guests checking into that room on the SAME DAY as the previous guest checked out. This is putting housekeeping employees in a dangerous working environment and not following the policy that the company had set forth.
- Job Title (e.g., server): Anonymous
- Job Department (e.g., food & beverage): Anonymous
2 months ago
Anonymous

Restaurant looks busy and all workers using masks correct. Some workers are doubling masks too. Great job at the Veranda and the Beach Bar.
2 months ago
Anonymous

I noticed that there are laminated flat signs on the tables in the lobby about wearing masks and social distancing this past week. I don’t understand why they ONLY have them in the lobby, but nothing by the rocking chairs and 2 tables in the lounge area across the Veranda?
3 months ago
Anonymous

Guest walk around way too freely without their masks on, especially by the pool area. Nobody enforces mask wearing enough down there.
3 months ago
Anonymous

It’s wrong that you MUST rate a star before starting?! “The Marriott Commitment To Clean” global standard packet that we are given during training before returning back to work is not being fully enforced. Myself along with many others have brought this matter up to numerous managers including the GM , and yet they continue to drag their feet with excuses and take their time to properly add on more staffing. They continue to hide behind “hotel occupancy” when questioned about the proper amount of employees that should be working to accommodate all what they “promise” to do in the MCC packet! There is a tremendous lack of quality care as soon as you step foot in the lobby:
Leaking ceiling that leaks on one chair for who knows how long until it’s noticed
Lobby furniture is very unsightly with arm rests on the chairs that have paint completely gouged out or gone from when they were in storage. One of the big chairs has a huge hole in the wicker back rest and it’s left like that until today! A week before Christmas the throw pillows were finally dug out of storage to put on the lobby furniture, so now the hole is just covered with a pillow! They won’t even bring back ONE painter to repair stuff like this (as well as other public areas that need immediate attention) and this is what greets you in our “First Lady of Waikiki” which is just classless!
There was a big lack of cleanliness in the courtyard due to being “understaffed.” It’s much better then what it was, but managers still will not schedule accordingly.
Restrooms:
There is ONLY one restroom in service in the entire hotel which is bar the snack bar. 3 stalls in each restroom. The problem is that when the restrooms there are being serviced and you’re not a hotel guest…it sucks to be you! The entire Diamond wing is completely closed. The restrooms by the Beach Club now have a key access which are for guest only. But when restrooms by snack bar are shut for servicing, you have no alternate restroom. You must wait and wait weather you’re pregnant, elderly, kids, or even a bathroom emergency! Even guest that walk all the way over there from the Veranda or the Beach Bar don’t always take their key with them and have to walk all the way back to get it and then walk all the back up to Beach Club to use the restroom! You should see what a disaster it is when it’s busy out there and the managers know, but nothing happens! It’s so embarrassing and humiliating as this is NOT how the Moana “The First Lady of Waikiki” is supposed to operate.
4 months ago

Hawaii Workers Against Covid

Information on Hawaii hotels’ COVID-19 health & safety protocols

Moana Surfrider, A Westin Resort & Spa

Moana Surfrider, A Westin Resort & Spa

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