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This website has information on Hawaii hotels’ COVID-19 health & safety protocols.

Our commentary on the Royal Hawaiian COVID-19 Health & Safety Protocols

The State of Hawaii issued an emergency proclamation on November 23, 2020 requiring hotels to publish their COVID-19 Health & Safety plans and submit it to the state’s Hawaii Tourism Authority (“HTA”). Below is our commentary on each hotel’s COVID-19 Health & Safety Plans they way they appear on the HTA website so that guests and hospitality workers have a better understanding of these plans.

Regarding the COVID-19 protocols for Royal Hawaiian posted on the HTA site as of 1/5/21:

There is no mention of contact tracing. Guests and workers reading these protocols will be left with no information about whether the hotel will collect the information that would be needed to determine who a sick guest or worker was exposed to. They also will not know if the hotel will inform them if someone they were in contact with a person who tests positive for Covid-19.
The protocols have no discussion about whether guests or employees will be subject to any form of testing whatsoever, including temperature checks, upon or any time after arrival at the property. Guests and workers will not know from reading these protocols whether the hotel intends to make use of this basic safety measure.
The document contains no protocols about what the hotel or its workers or its guests should do in the event a guest or a worker shows COVID symptoms.
There is no discussion about how any of the protocols will be enforced. What will the hotel do if guests refuse to wear masks in public places? Whose job will it be to enforce these rules?

Check the HTA site to see if updated protocols are posted.

Hotel Inspections

Hotel workers have been preparing for the reopening of the tourism economy by conducting hotel inspections. See our inspection reports below:

Royal Hawaiian Hotel inspection – September 23, 2020

Do you work at the Royal Hawaiian Hotel?

Leave a review below. Based on your observations, has your employer followed COVID-19 health and safety protocols? (e.g. is hand sanitizer and personal protective equipment provided? How much training did you receive on these health and safety protocols?)

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Anonymous

I wish the company would helps us unemployed workers with our medical insurance. We are many loyal associates who have made million$$$ for the owners. How can we be without medical insurance during a pandemic?
Praying they bring back more workers to serve our guests. Currently they serve breakfast, lunch and dinner from the Mai Tai Bar with a limited menu. Bring back in-room dining, Surf Lanai, Azure, bakery and Mailani lounge.
More front desk staff, bellman, bell clerks, valet parking, etc. We are all essential workers to the operation of the hotel.
6 months ago
Anonymous

I am so glad that the Royal takes quarantine seriously. Security/manager physically checks the room several times a day and night to ensure the guest is complying with the state’s quarantine mandate.
6 months ago
Anonymous

Hand-sanitizing stations and mask requirement and social distancing signage at the entrances. Disposable masks for guests who forget their own coming in from the beach. Mandatory contact tracing qr codes at every table. Disinfecting tables and chairs between guests.
- Job Title (e.g., server): Server
- Job Department (e.g., food & beverage): F & B
6 months ago
Anonymous

Masks requirement signs, contact tracing qr codes required for restaurant guests. Hand sanitizing stations prominently placed at entrances. Disposable masks for guests if they have forgotten their own and enter the property. Social distancing and regular disinfecting and sanitizing of tables and chairs in the restaurant and in high traffic areas. Staff has gone through safety training and disinfecting/handwriting training and all wear masks and wash hands frequently.
- Job Title (e.g., server): Server
- Job Department (e.g., food & beverage): F & B
6 months ago
Anonymous

Contact tracing is mandatory in the restaurant, social distancing of tables and chairs has been implemented, signs requiring masks are posted at the entrances of the restaurant, hand sanitizing posts are prominently placed and checked on and refilled by housekeeping regularly. Disposable masks are available for guests coming from the beach to wear on property if they have forgotten their own.
6 months ago

Hawaii Workers Against Covid

Information on Hawaii hotels’ COVID-19 health & safety protocols

Royal Hawaiian Hotel

Royal Hawaiian Hotel

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