Hotels have a major role to play in stopping the spread of COVID-19. They act as gathering places where people from communities all over the world go to sleep, eat, meet, shop, and work. It is important to guests, workers, and communities across Hawaii that our hotels take decisive action to mitigate COVID-related health risks.…

Hyatt Regency Waikiki hotel still requires guests to request room cleaning. A room reservation at the hotel does not include daily housekeeping as an automatic service because of COVID policy. A Hyatt Regency Waikiki housekeeper described what she found inside one of the hotel rooms she had to clean recently. She said she spent over…

During a union inspection of The Modern Honolulu hotel, inspectors observed dirty linens and trash left in the hallway in front of guest rooms. At the time of the inspection, the hotel was not offering guests daily housekeeping or even timeshare-style mid-week cleaning (The hotel is in the midst of a timeshare conversion).  

A union inspection on March 11, 2021 of The Laylow hotel identified some COVID protocol issues. At the front desk, a Plexiglas barrier was in place between customers and workers but  the hotel employees themselves were working next to each other side by side with no barrier dividing their work spaces.   There were no…

During a union inspection of the Sheraton Waikiki on April 2, 2021, inspectors observed full trash bags, and stained microwaves and used plastic ware in the hotel guest floor.  The union and its hotel workers have been fighting for a safe return to work as Hawaii tourism numbers rebound from the COVID pandemic. Photos: Union…

Video: Sheraton Waikiki hotel worker, March 11, 2021 A Sheraton Waikiki hotel worker who wished to speak publicly about the demand for daily housekeeping and the recall of workers.  She asked for her identity to remain hidden.

During a March 15, 2021 union inspection at the Hilton Waikiki Beach hotel, several COVID related issues were observed. The pedestrian entrance to the hotel lacked any COVID related signage on the exterior laying out hotel expectations of COVID safety protocols.   The elevator lobby didn’t have floor markings for social distancing or hand sanitizer…

A union inspector observed timeshare employees at Kaanaapli Beach Club not properly wearing their face masks during a March 14th inspection. Masks were worn under the nose, and in one case a timeshare employee had his face mask half off and dangling from one ear with a guest and coworker nearby.   The guest laundry…